Neo Cosmetics Pty Ltd (Neo) respects the Guidelines suggested by the Australian Direct Marketing Association, in its Code of Practice for Consumer Protection in ecommerce. We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.

In line with those guidelines, Neo Cosmetics Pty Ltd would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as the Domain Name Registries.

Information collected by Neo Cosmetics Pty Ltd

Your contact information, including:

1. named individuals
2. telephone, fax numbers and email addresses
3. Information about what services you have ordered from Neo
4. Information about what services you have enquired
5. Your interest in receiving Neo email newsletters
6. Correspondence between you and Neo
7. A customer relationship management system in which details of conversations might be written by employees
8. Encrypted credit card details
9. Your accesses to our websites

What Neo Cosmetics Pty Ltd does with your information

• We do not make your personal information available to third parties, with the obvious exception of third party business partners such as the domain name registries.
• We can and do provide aggregate data to third parties
• We will contact relevant people to communicate billing and technical issues
• We store website data and email queued on our servers, only for use as back-up data should it be required
• We may customise our email newsletters and communications to reflect your interest in a particular service
• We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Neo
• We monitor and store your online requests for webpage’s and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)

Email communications

As a customer of Neo you will receive occasional email communications from Neo that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail. If you have any questions about our privacy policy, please feel free to contact us.